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Wednesday, March 19, 2008

Hitex: The Novotel and the HICC


Behind this Charminar-like entrance are The Novotel, an international, executive hotel, and the Hyderabad International Convention Center (HICC).

I've been to The Novotel a couple of times, and I think it's a nice hotel. Their food is good, and for the most part, so is their service. The one thing that really impressed me was when I was leaving, and as the security guard held the door open for me, he was able to respond to my, "Fine, thank you. How about you?" with a confident and resounding, "I'm very well sir, thank you for asking. Have a nice day." For those of you for whom this is a bare minimum, in terms of interacting with the customer, I would like to point out that many well-meaning guards in India are limited to staccato responses: "Thank you" and "Good bye" for the most part, This is not to say that they don't try very hard with their big smiles and their undying enthusiasm when it comes to pleasing customers, but because most people who do this kind of work come from less-urban backgrounds, this translates into limited knowledge of and limited ability to use the English language. No fault of theirs, of course, but it makes anything that goes a little above and beyond this really stand out. And, that is probably why I was so impressed.

Haven't had the opportunity to check out the HICC, but it looks like three, state-of-the-art airplane hangars that were built to accomodate large audiences. All in good time, perhaps.

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